/ 72 hr
Role & Skills
Ideation, AI integration, team collaboration
Tools
OpenAI agent, FigmaAI, Replit
Project Focus
Innovative solutions for faster, trustworthy device repairs
Repair Mindset
Context & Perspective
This project identified pain points around speed, trust, and clarity in device repairs. I led a quick workshop—using Vibe Coding and AI tools—to rapidly prototype a new, user-friendly feature aimed at enhancing the repair experience. The goal was to craft a seamless, trustworthy solution that meets customer needs and elevates Walmart’s support capabilities.

When consumers face malfunctioning devices, the process to repair or replace can be frustrating—long wait times, unclear options, high costs, and data privacy fears. These pain points often push customers toward more expensive or less trustworthy channels, creating an opportunity for Walmart to step in with solutions that are faster, clearer, and more affordable.
Journey Design
Path to Innovation
Mapping the customer journey and the power of vibe coding:
By mapping the customer journey—from device breakdown, diagnosis, decision, to resolution—my team pinpointed exact moments where Walmart can intervene to benefit its customers. Using ChatGPT for prompts and maker tools like Figma Make and Builder i.o, we applied Vibe Coding (rapid ideation with quick sketches) to generate diverse concepts efficiently. This allowed us to tag and prompt existing templates and refine our teams’ interventions throughout the customer journey.

Image: Here are two examples of where we began on the “left” to where we took just a few prompts to a full-fidelity prototype on the “right” to represent our ideas better.
Designing for empathy and ease enables us to onboard new solutions faster.
This approach fosters innovation—such as quick diagnostics at checkout, instant trade-ins, or AI chat guides.
Quick tips for teams:
- Use Figma for sketches
- Use Replit for prototypes
- Use ChatGPT for idea generation
Understanding the competitive landscape
Competitors like Best Buy and Apple have robust repair ecosystems, but gaps remain in Walmart’s reach. While Amazon excels in fast delivery and trade-in programs, Walmart’s advantage lies in its omnichannel presence and affordability.
“By combining scale with speed, Walmart can redefine trust in electronic repairs.”
Opportunities include:
Rapid replacement :
Provide same-day pickups and instant discounts for broken tech, enhancing speed and customer convenience.
Support services :
Implementation Insights
Building Wally’s Future
Through the ideation process, we developed the Wally Support Tool, emphasizing simplicity, speed, and trust—key drivers for consumer loyalty. By integrating tech-driven tools, in-store support, and seamless user flows, we aimed to create an ecosystem that fosters strong relationships and reduces customer frustration.
“Every broken device is an opportunity to serve, innovate, and build trust.”

Image: The Wally AI interface streamlines repairs with personalized assistance and quick solutions, enhancing customer satisfaction and trust.
What’s next?
We plan to test pilot programs in select stores, collect real customer feedback, and refine the AI and repair workflows. This initiative aligns with our vision of embedding technology and data into everyday solutions, positioning Walmart as more than just a retailer, but a tech-enabled partner in device care.
Lessons learned:
- Simplifying processes enhances trust and customer satisfaction.
- Speed and accessibility are crucial, particularly in emergencies.
- Technology empowers us to offer more efficient and reliable support solutions.
