Hustle Hard Chalk it up, keep grinding Rapid modernization required an AI‑first payments & billing core, embedded agent assistants, centralized knowledge/ edge embeddings, and back‑office self‑service/automated claims intake. I established the platform strategy, procured and piloted OpenAI‑based agent workflows, and built designer training, AOP intake, governance, secure core service specs, and a maturity roadmap. State Farm Created repeatable frameworks and training to operationalize maturity practices and industry standards—enabling teams to build toward reduced call volume and escalations, higher self‑service payments, faster time‑to‑market, improved NPS, clarified agent/customer workflows, and responsible‑AI controls. GE Transportation a Wabtec company Sr. Product Design Manager, 2019 - 2021 Head of Enterprise UX | ShipXpress (Successful Startup Exit to Kaleris), 2021 Head of Enterprise UX - Interim | Platforms/Workflows, 2019 - 2020 I drove a 25% increase in project alignment, a 30% boost in user adoption, and accelerated time-to-market by 15% through design thinking and OKRs. I managed a $4.7M UX budget, reducing costs and boosting operational efficiency, which contributed to over $65M in annual revenue growth. I championed the “VOLT” design system, improving consistency by 20% and increasing product engagement by 25%. Leading multidisciplinary teams, I innovated enterprise SaaS solutions in logistics and transportation, serving hundreds of thousands of B2B and B2G customers and transforming operations to drive industry-wide digital adoption. Get the full story. The Home Depot Director (SXL) Payments & Billing AI & Orchestration, Consultant | 2026 Associate Product Design Director - Dotcom & Mobile Platforms, 2015 - 2019 MY RESUME Experience Upwork I led initiatives to enhance customer experiences and operational efficiency across B2C and B2B platforms, notably with Pro Resources, helping professional customers grow their businesses. I aligned 26 product categories, launching a home decor line with 45,000 products and CGI imagery in just three months. I drove a 42% increase in online orders from untapped DIY audiences, generating $5M in attachment sales through accessibility standards and AI-driven recommendations. I championed agile workflows, centralized digital assets, and scaled design systems, sharing P&L responsibility for a $6B budget. These efforts improved user satisfaction, brand consistency, and industry leadership. VMLY&R Sr. Product Design Manager | Payments, Tax, & Workflow Management, 2022 - 2024 At Upwork, I led AI-driven innovations across Search, Match, and Recommendations, boosting revenue over $65M, increasing user adoption 30%, and reducing workflows 4x. I also spearheaded compliance-based automation and optimized pricing and monetization strategies, aligning product development with growth and revenue goals. Known for cross-disciplinary leadership, I fostered high-performing teams and embedded cutting-edge AI, ML, and automation to deliver measurable impact and industry leadership. Senior Product Design Director - Interim | Payments BU, 2024 Product Design Manager | Search & Recommendations (Platforms), 2021 - 2022 Senior Interactive Art Director (Manager), 2011 - 2015 I led creative teams across multiple accounts, developing strategies that significantly boosted user engagement and brand visibility for clients like Dell, FedEx, Coca-Cola, and Powerade. I orchestrated integrated campaigns with high-quality visuals and UX/UI, driving a 25% increase in client engagement while fostering collaboration and innovation across cross-functional teams. My work consistently delivered measurable results, ensuring brand consistency and impactful digital storytelling. Outside Stuff ADPLIST (Amazing Design People List) Product Design / UX & Career Mentor, 2022 - Present Dedicated volunteer mentor empowering aspiring product designers and managers in areas like design leadership, AI integration, strategic planning, and stakeholder engagement. I guide early-career talent in building compelling portfolios using the ART OF WRITING. My mentorship has driven a 20% increase in team productivity and a 30% boost in engagement—transforming careers, boosting confidence, and fostering growth in the next generation of design leaders. Experience Spanish Moss Walmart Impact Foundry Founding Member & Product Director, 2022 - Present Innovation Strategy Consultant, 2020 - Present Experience Outside Stuff I help organizations double system efficiency and accelerate revenue growth by launching and optimizating products through digital transformation, automation, and AI solutions. I craft scalable roadmaps, develop agentic AI models with over 80% accuracy, and reduce workflows by 4x, boosting customer retention and speed to market. My work spans cross-functional collaboration, trend analysis, and implementing no-code tools to drive continuous innovation and trust across digital ecosystems. I’ve built a multidisciplinary creative atelier rooted in street art, pop-up disruption, and cutting-edge design. With over 24 years of crafting visceral visuals—murals, exhibitions, branding—I fuse raw art, culture, and technology to tell bold stories that resonate deeply. My fearless, cross-disciplinary approach elevates brands and communities through art-driven narratives that break boundaries and inspire impact. Get the full story. Outside Stuff Walmart AI-native platform strategy and operating systems for Seller Center, Success Hub, Growth Solutions, and Associate Tooling & Orchestration. Ownership of decisioning pipelines, onboarding flows, listing & catalog management, pricing engines, fulfillment tooling, and seller analytics across a global platform; stakeholder alignment and scalable experience design to advance customer-obsession and market expansion. AI-driven adoption +230% YoY, $25M+ GMV uplift, expanded seller engagement and catalog scale. Senior Design Leadership | Walmart Marketplace, 2025 - 2026