Each year during The Home Depots produces 11 seasonal specific events for their large customer base. Specifically during the winter seasons where The Home Depot looks to introduce shoppers with top tool holiday offers. Within this case study we explore how our very talented UX team delivered on that promise to that specific gift giving customer base, most importantly how we introduced simplistic product design and UX services to an internal partner and customer that did not understand all the complex data and user experiences encountered during this unique experience.
The team took a complex backend solution to than develop a seamless interconnected journey that allowed customers within three clicks to get up to two free power tools with the purchase of a qualifying power tool combo kit whether on desktop, mobile web, or App.
The clean and simple experience meant customers could easily shop between brands and choose any delivery option from ship to home or pick-up in store.